How to delete your account
This page explains how to delete your Ilavath: Battle of Cosmos account and the data linked to it. It applies to the game on Google Play (package com.fifthoceanstudios.ilavath) and the Apple App Store, including accounts created with Google, Apple, Facebook, Google Play Games or Apple Game Center sign-in.
In the game
Open Settings in the game and choose Delete Account, then confirm. Your deletion request is sent to us immediately.
By email
Email publisher@dva.world with the subject line Delete my account. Send it from the email address linked to your sign-in, or include your in-game User ID (shown in Settings). We verify the request against your account and confirm by reply.
You do not need to keep the game installed to request deletion by email.
What gets deleted
- Account: your user ID and the profile details received from your sign-in provider (name or nickname, email address).
- Game data: progress, heroes, items, Soul Fragments and other virtual items, and cloud saves.
- Analytics: gameplay and usage data linked to your account and app-instance IDs.
- Support history: emails linked to your account, after your request is closed.
Deleting your account is permanent. Virtual items and purchases cannot be restored or refunded after deletion, except where the law requires.
What we keep, and for how long
- Purchase records: transaction IDs, item and amount, kept as required by Indian tax and accounting law (currently 8 years), in restricted storage and not used for anything else.
- Fraud-prevention logs: minimal records needed to prevent abuse, kept up to 90 days.
Timeframe
Verified deletion requests are completed within 30 days. Backups containing your data are overwritten within a further 30 days.
Facebook Login data
If you signed in with Facebook, deleting your account as above removes all data we received from Facebook. You can also remove Ilavath's access in Facebook: go to Settings & privacy → Settings → Apps and websites, select Ilavath and choose Remove. Then email us as above so we can delete the data we already hold.
Deleting some data only
To delete specific data without closing your account (for example, analytics data or support emails), email publisher@dva.world and tell us what you would like removed. You can also reset your device's advertising ID at any time; see our Privacy Policy.